Our passion for helping people achieve their goals is what I’m all about. Adopting the online route has allowed me to improve more peoples lives than initially I ever thought I could!

Over the 10 weeks I will give you my everything so if you’re ready to take action with your goals, then I’m ready to get you there!

The tools provided along with the daily motivation and quality 1 on 1 coaching makes these sessions second to none in the US. We truly care about your progression and the service we offer here at S.M.B. Gold Fitness.

EACH FAQ IS ANSWERED BY OUR FOUNDER, NICK PARKER.

• Can I speak to you by phone or video chat to get more information before I join?

Absolutely! Simply book a “FREE Fitness Consultation” to speak to a S.M.B.GOLD Coach directly about our services via Streamyard video chat and discuss your needs and program details.

You can schedule that on the booking section on this page.

Keep in mind, if you do book this call and do not attend your scheduled time within 5 minutes of the start time, the Coach will leave the call and continue with their workday.

• What can I expect in each coaching session?

Your professional fitness and nutrition coach will determine the general course of coaching calls based on their observations, your conversations, and any other data they collect relevant to you. This included information in your original assessment form, conversations, or messages. The typical coaching session follows a three-system format which includes workout/fitness review, nutrition/food review, and general mindset coaching.

Often, your coach will ask you to submit a video of you performing a certain exercise or may have you demonstrate live on a call to ensure quality movements and risk assessment.

Conveniently send short exercise videos for your coach to review right through the Forge app messenger.

• Will my plan include nutrition counseling or a meal plan?

Yes! We use a sophisticated meal planning system that gives you control over food sources with full recipes based on the parameters set by your coach to meet your needs. This includes caloric values, macro ratios, meal swapping, and full instructions for preparing your meals. We can even create vegan, vegetarian, pescetarian, and paleo options. We are also able to account for food sensitivities such as shellfish, gluten, tree nuts, dairy, peanuts, eggs, and soy.

However, all the baseline meal plans assigned at the time of enrollment have been written by a Registered Dietitian, so you have something to work with in the first hours or days of joining so you don’t have to wait for your coach to finalize your personalized meal plan system, which they will do on your first or second coaching call. At the time of enrollment, choose between a balanced meal plan, gluten-free, lactose-free, or vegetarian to get started. Your coach will provide nutritional education no matter what your plan level as this is integral to the wellness focus of the Forge philosophy.

Your coach may alter your caloric or macro intake based on your biofeedback and progress.

• How long until I see results?

Ah! One question every trainer receives from new clients is “how long will it take for me to see results.” Trainers or fitness scams that promise results in ridiculous time frames are misleading and have greatly altered reasonable expectation. In addition, this has created a culture of fitness failure and fosters a sense of hopelessness. I suggest most folks stay off the scale and not measure yourself by standards outside of your own unique physiology, genetic makeup and current condition. I like to measure based on composition change, fat loss, muscle development and strength increases…the stuff that maters!

Bottom line: results depend on several factors including genetic disposition, physiological adaptation to prescribed exercises, effort applied to each workout, consistency, proper caloric ratio and intake, nutritional quality and variety. As a general example, if your goal is body fat loss, a male can safely lose approximately 1.5-2.0lbs per week and females 1.0-1.5lbs. This means a healthy female may lose up to 4-6 pounds of pure body fat every 4 weeks. Notice we say “body fat” and not “weight” because muscle is 500% more dense than fat making your total body weight increase while your waist size decreases.

• What if I travel often?

That is the beauty of S.M.B. GOLD Fitness. Our Online Personal Training is ideal for people that travel or take vacation. We can develop full bodyweight plans or build based on equipment you have available. The same accountability, workout tracking and coaching is all mobile and travels with you. Basically, your S.M.B. coach will be there to guide and motivate even if you are out of the country or on the move.

• Can I cancel anytime?

Yes, but I would hate to see you go! Before you cancel, make sure you have communicated your needs completely with your Coach. It is our goal to support you and we will be happy to get you with the right coaching dynamic. At S.M.B, we can write programs for just about anyone so if you are not getting what you need, please let us know.

NOTE:  you may cancel your recurring dues 10 DAYS PRIOR to your billing date with written notice directly to your Coach. Please message your Coach in the app messenger and they will facilitate the cancellation.

Keep in mind, S.M.B. GOLD FITNESS is not a gimmick or quick fix and I expect all clients to see results. You must resolve to patiently and persistently execute each and every workout with the mindset of absolute success. One of the challenging situations to work through with clients is their tendency to deceive themselves about how much effort they truly put into a workout, nutrition, or general fitness lifestyle. I seek to avoid that, and we will work with each client to motivate and guide them to the very best of our ability.

• Our Code of Ethics

IN LEADERSHIP AND MANAGEMENT I SHALL BE COMMITTED TO:

• Ensuring daily operations and customer engagement meet at minimum, my company’s principal values and code of ethics.
• Proper training and development of all staff to maximize operational ability and enhance the customer experience.
• Reviewing and implementing industry innovations that improve my ability to deliver safe, quality products and services in a positive environment to customers and clients.
• Guiding the behavior of staff and develop operational practices to preserve a positive wellness image in my community.
• Setting an example of a professional, integrous and results-oriented fitness operator to promote the retention of each customer or client while meeting business objectives.

My ethical and moral principles dictate I must focus on honest and professional organizational development and guide the decision-making process. I believe true professionals and notable leaders are expected to live by example and adapt to industry or market indicators. Development and training of staff where my values are shared and embraced is to ensure excellent execution of operation protocol and customer engagement. Community image and customer perception of the organization quality, value and price must be in line with these values and I am the liaison for each. I am responsible for creating, adapting or implementing the enhancements necessary to accomplish the above objectives.

IN CLIENT AND CUSTOMER SERVICES I SHALL BE COMMITTED TO:

• Delivering a safe and truthful environment for the well-being and enjoyment of customers and clients.
• Engaging each customer or client in a positive and professional manner without exception.
• Behaving in a courteous and knowledgeable manner to ensure the comfort and retention of customers or clients.
• Responding to customer requests promptly and accurately while working toward a reasonable resolution that satisfies the customer.
• Maintaining open communication with others I may be professionally associated regarding challenges, issues or suggestions to improve operational effectiveness and customer experience.

Without exception, customer service and safety are the top priority of any remarkable fitness professional. I must provide a safe, positive and courteous environment. I am expected to be knowledgeable about any programming, products, pricing or services offered. I must communicate with partners, clients and customers to foster a culture that provides open dialogue based on the above principles.

IN BUSINESS DEVELOPMENT AND SALES I SHALL BE COMMITTED TO:

• Maintaining integrity in all monetary transactions, service descriptions or any other business dealing.
• Thoroughly and honestly describing service offerings or programs to customers or clients.
• Maintaining accurate and detailed record keeping thus providing effective operations.
• Protecting privacy along with any financial information collected from customers or clients.
• Maintaining a professional and courteous image when engaged in external and internal business development activities.

I am expected to provide a transparent sales environment to ease the tension and earn the trust of prospective customers or clients. Honesty, integrity and core industry knowledge are fundamental in developing and enrolling customers in the appropriate program. My customers will be pleasantly surprised by the low pressure and high-value method of my approach to earning business. Retention of clients starts with a thorough and honest sales process as it is the first impression of me and my operation.

IN FITNESS AND WELLNESS OFFERINGS I SHALL BE COMMITTED TO:

• Accurately and honestly describing services, expectations and program timelines to customers or clients.
• Designing and implementing fitness programs based on scientific rationale with the client’s current condition and ultimate goal in mind.
• Engaging and instructing others safely and responsibly to avoid client injury or discomfort.
• Accurate and complete record-keeping in accordance to all local, state and federal laws or the expectations of my clients.
• Maintaining a current nationally recognized personal training certification at all times while endlessly adding to my education and credentials.

I understand the investment of time and other resources clients make and I must exceed their expectations. I am expected to base all program design on a client’s current condition level and goal, thus avoiding injury and delivering results. I must and shall maintain all nationally accredited certifications to provide maximum quality and value for clients. I must earn and then cultivate the trust of my customer and by delivering consistency and results I will achieve this objective.